The American Club 2020/2021 Annual Report

16 PAGE

IMPROVED TRANSPARENCY IN COMMUNICATION The Club recognizes the need to be more transparent and open. To address this, Coate’s Notes came to life. It is a weekly email update that includes committee minutes, club sales summary and membership updates.

We have also initiated a General Manager Listening and Learning Tour, where Members are free to have a tete-a-tete with the General Manager, to share their comments and feedback. A total of 64 Members have signed up for the Listening and Learning Tour since November 2020.

Rant & Rave has improved its response rate from a week to 48 hours. We acknowledge the importance of a quick and reply.

THE AMERICAN CLUB SINGAPORE