The American Club 2020/2021 Annual Report

14 PAGE

BUILDING A STRONGER TEAM

The current labor market continues to be one of our biggest challenges Club-wide and is an area where we focus our People Development (PD) efforts. During the Circuit Breaker in April 2020, most of the staff training grinded to a halt resulting in substantial loss in training hours for FY2019/2020. But despite all these the PD team saw an opportunity to move offsite training to virtual training which resulted in an increased (almost doubled) of virtual training hours for FY2020/2021.

TRAINING METHODOLOGY

14,597 hrs

14,000

12,000

66.50%

10,000

8,000

7,086 hrs

6,000

5,327 hrs

33.50%

62.70%

4,000

63.90%

Total Training Hours

24.60%

2,000

28.60%

12.70%

7.50%

0.00%

0

FY2019

FY2020

FY2021

14,597

5,327

7,086

Total Training Hours

9,704

3,403

4,444

F2F Training Hours

4,893

1,523

1,744

On-The-Job Training Hours

0

401

989

Virtual Training Hours

One other notable initiative that we pursued was a Personal Data Protection Act (PDPA) training that benefitted all of our Management team leaders. Through this program our team completed a two-day intensive course to better protect and understand the importance of personal data.

THE AMERICAN CLUB SINGAPORE