The American Club 2016/2017 Annual Report

The A Team One of The Club’s most defining characteristics is its strong service culture, displayed by exemplary staff. Our recruitment efforts focus on selecting team members who embody a proactive service attitude and personal warmth and care, and who will continue to proudly uphold The Club’s service philosophy to all Members and guests. The start of the redevelopment brought about operational changes. The Management team committed to upholding the General Committee’s wish to ensure that all staff remain employed. The People Development team facilitated many of our team members to temporarily switch roles at The Club or undergo cross-training to learn new skills while their outlets were closed for redevelopment. This commitment to the staff team was a contributing factor that led to The Club being recognized as a partner in the Human Capital Partnership (HCP) program. The program is an initiative that recognizes exceptional employers in Singapore who are committed to developing their human capital and adopting progressive employment practices. In February 2017, The Club received its HCP Certificate from Mr. Lim Swee Say, Minister of Manpower. Another example of our progressive practices was the commitment to re-employ workers up to the age of 67, even before legislation was passed. Our ongoing efforts to improve workers’ productivity through innovation and job redesign was also recognized when The Club received a Plaque of Commendation at the Labor Movement’s 2017 May Day Awards. Our initiatives further garnered the attention of the Ministry of Manpower. In June, The Club hosted a learning journey for Minister of State, Mr. Sam Tan, officers from the Ministry of Manpower, Workforce Singapore, and 25 other industry partners to share with them our job redesign projects, progressive HR practices, and how we are adapting our workplace for older workers.

10 2016/17 ANNUAL REPORT