Magazine Sep/Oct 2018

Rant Rave &

We receive feedback from hundreds of our Members each month. Positive or constructive, your comments are important in helping us assess our services and offerings, and enable us to identify ways to better meet your needs.

Read on for a selection of our most recent Member feedback.

I was in Gym this morning when a Member had a medical emergency (convulsions) and the Gym team rushed into action. The trainers provided immediate assistance (mat, headrest). The receptionist called for the first-aid kit and aider from Central who arrived promptly. The area and surrounding obstructions were cleared to be ready for the ambulance gurney in advance of it arriving. The ambulance arrived via the Scotts Road entrance, which highlights the benefit of having a proper ramp at the entrance. Kudos to all involved who were well trained and knew exactly what to do! Thank you for your encouragement The Club takes safety, one of our core values, very seriously. We have robust procedures for both Members and staff in place to anticipate and pre-empt potentially dangerous or life-threatening situations, and conduct regular drills and meetings to ensure our team is familiar with these procedures. Back in July, our Company Emergency Response and Engineering teams organized a training exercise in conjunction with the Singapore Civil Defence Force (SCDF) to familiarize the SCDF with our new Scotts Road building, for times of emergency.

I’ve only been in Singapore for 3 weeks and booked myself into the spa for my birthday. The girls (Elaine, Eileen, Rizel) at sên Spa heard it was my birthday and surprised me with a cheesecake and a birthday sign – it was so thoughtful! I don’t know anyone in Singapore and it was so nice to have such a kind gesture on my birthday. I had heard your staff was amazing and now I know it’s true!

We are so happy that our team was able to create a magic moment for you! The Club aspires to be a Home Away from Home for all our Members, not least for expatriates who might have moved a long way from home.

We want to hear from you! Email your feedback to info@amclub.org.sg. Your comments may be published in subsequent issues of our magazine.

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SEP / OCT 2018 THE AMERICAN CLUB