Magazine Nov-Dec 2018

FROM THE GENERAL MANAGER Dear Members,

Happy Holidays! I hope you and your family are enjoying the run-up to the festive season and will have the opportunity to spend some well-deserved time together. We have a full calendar of festive events lined up so you can celebrate the year end stress-free, keep the little ones busy, and relish every moment of the season. As I write this, we are nearing completion of our TOP 2A spaces: the Union Bar, The Galbraith Ballroom, Bowling Alley, and B2 bathrooms. We are looking forward to opening these outlets in the coming days and I hope you’ll take the chance to come see and test them out. We were conscious of not taking over these spaces from the contractor until they were “operationally fit for use”. This was a learning for our team after the pool opening, when we took handover upon “practical completion.” Although these are industry terms, the bottom line is that we did not take over the TOP 2A spaces until most of the defects were fixed; consultants, Member volunteers, and senior management went through the areas to check for potential problems and ensure these spaces can be launched without need for closure to troubleshoot operational issues. This process allows us to unveil all three outlets with significantly fewer defects compared to the pools, spa, and temporary gym. As with any project of this size, opening spaces is a process that takes time. We know there will be changes that need to be made once we get Members into the outlets and see the reality of operations and usage patterns. We ask you to respectfully submit your feedback about potential areas of improvement via redevelopment@amclub.org.sg for consolidation and consideration. Each piece of feedback is read and circulated among our redevelopment team. Issues identified as defects are added to a list for action by the consultant team.

Please know that your feedback is important to us and it is captured; however, fixing defects is a process that happens over several months. That means that seemingly small fixes can take weeks to repair. We know that at times this can cause frustration within our community, but it is the reality of a project of this size and scope. Contractually, our construction team has one year after the full completion of the project to fix all defects, and fixing issues on our own or via a third party can negatively impact our warranties and service agreements. We appreciate your patience with this. After the completion and opening of the TOP 2A outlets, we will be focusing our efforts on The Quad, our new youth space. We do not have an opening date at this point, but as soon as we have something definitive, we will share it with membership. Our youngest Members will be able to enjoy a two-story play space with all types of activities – a tree house, Lego wall, two-level Wallhola climbing structure, magnetic wall machine, screening room, arcade games and so much more. We are excited to get you into the new space! The opening of all these outlets will greatly expand our usable space again; something we are all grateful for. I speak for our entire team when I say thank you for your patience and understanding during this transition; it means a lot to us. Our Annual General Meeting is just around the corner on November 14 – I encourage you to attend and vote in this election.

Season’s greetings from all of us at The Club, and wishing you and your family a joyous holiday season!

Devin

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