The American Club Magazine - Spring 2021

i g GENERAL MANA GER Learning & Findings: s t e n i n

L

YOU SHARED, RICK COATE LISTENED. Here are the results for the November 2020, December 2020, and January 2021 sessions, with 62 Members interviewed.

Member Needs 3%

New Member Buddy System 3%

Communications (Streamline - Members&Staff) 9%

More Transparency 21%

How can we improve our service?

Members' behaviour 3%

F&B Food/Quality Improvement 25%

Visual-Appeals 3%

Technology-One-StopApp 15%

Networking Opportunities 6%

Policy Flexibility 3%

Staff Empowerment 3%

Safety issues 6%

19 THE AMERICAN CLUB SINGAPORE