The American Club 2023/2024 Annual Report

PAGE 35

HUMAN RESOURCES

BUILDING FOR THE FUTURE: STRATEGIC RECRUITMENT AND LEADERSHIP ENHANCEMENTS Recruitment has always been a key focus for the Human Resources (HR) team in maintaining high service standards. In FY2024, the HR team conducted a salary benchmarking exercise to evaluate the Club’s job market competitiveness. With the findings, the team made strategic adjustments to align some Team Members’ salaries with industry rates, helping retain valued talent. The team also continued to nurture a close working relationship with the Attractions, Resorts & Entertainment Union (AREU), and conducted an in-house recruitment drive in partnership with both the AREU and Employment & Employability Institute (e2i) in 2024. The initiative was a successful one, resulting in several frontline and back-of-house positions being filled. In FY2024, the Management team welcomed new leaders: Audrey Lim as Director of Finance, Michael Teoh as Director of IT, and Craig Riker as Head of Culinary. Each brings exceptional expertise in their respective fields. Under the leadership of our General Manager, Christine Kalbael-Sheares, their combined strengths and dedication will be instrumental in elevating the Club to new heights of excellence.

SAFETY AND SERVICE CULTURE

The Club maintains a zero-tolerance policy towards workplace harassment. To create awareness and equip our Team Members with the necessary knowledge, the team organized an in-house training session on the topic of Anti-Harassment at the Workplace across four sessions. The initiative was initiated in part as a response to the Government’s recent augmentation of the Protection from Harassment Act 2014.

The HR team has also worked hard to ensure that the Club operates with a strong safety culture, and Team Members are equipped with the necessary competencies and regulatory training – such as Food Safety & Food Allergies, Occupational First Aid, CPR & AED, andWorking from Heights, are Safety Culture at the Club – to support the Club in keeping safety across work practices and procedures front of mind.

Occupational First Aid, CPR & AED Training

Additionally, our frontline Team Members

receive continuous training in service excellence, encompassing topics such as Service Verbiage and Managing Customer Expectations. This commitment to training ensures that the team is well-prepared and able to provide exceptional service to Members.

THE AMERICAN CLUB SINGAPORE ANNUAL REPORT 2023 / 2024