The American Club 2023/2024 Annual Report

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UPGRADING WORKS To enhance comfort at the Spa, several key upgrades were implemented. Existing memory foam cushion backrests at the nail salon were upgraded and replaced with a new model designed to provide better support for the physique by conforming to the body’s contours, creating a more enjoyable experience for Members getting pedicures.

Additionally, to improve scheduling coherence and reduce last- minute no-shows or cancellations, the Spa implemented a system to send WhatsApp confirmation messages three days in advance for selected treatments. This proactive approach has allowed the Spa to confirm appointments ahead of time, ensuring the efficient reallocation of any available slots to other Members. The team also resolved hot water issues in the changing rooms by installing individual heaters in each stall, guaranteeing a reliable and consistent supply of hot water and ensuring a more pleasant experience for all Members.

New backrests at the nail salon

AWARDS & ACCOLADES In FY2024, sên Spa was awarded Corporate Wellness Program of the Year by the Asia Pacific Spa & Wellness Coalition (APSWC) at the 2nd Annual APSWC Awards held in The Salil Hotel Bangkok on March 21, 2024. This prestigious accolade recognized the Club’s commitment to enhancing the mental and physical well-being of Team Members through a range of innovative initiatives.

Director of Spa & Retail Services, Eleen Yap (third from the left) receiving the award on behalf of the Club at the 2nd Annual APSWC Awards held in The Salil Hotel Bangkok

UPSKILLING AND CONTINUOUS LEARNING In 2024, the Spa team concentrated efforts on enhancing its Team Members’ expertise through various training programs. The Spa team participated in the following training sessions to refine their skills and elevate overall service standards across roles:

• Aveda Training for Botanical Repair and Curly Techniques • Olaplex Training for Brazilian Blow-out & Keratin • Customer Service The positive results of these training sessions were reflected in Member reviews and satisfaction surveys; a testament to sên Spa’s ongoing commitment to delivering exceptional service and a top-notch experience for every Member.

Training session for the Spa team

THE AMERICAN CLUB SINGAPORE ANNUAL REPORT 2023 / 2024