Magazine Sep/Oct 2017

Wish there was a better function for children to check out library books.

Just wish the kids library had a window of some sort for the children to check out books themselves.

The Kids’ Library holds monthly story time sessions, which are conducted by Member volunteers on either Thursdays or Saturdays. More details can be obtained from the Library or via our website.

To check out kids books, I need to leave the room and leave my child

If kids are not allowed in the

adult library, how will they check out their books?

unattended in the kid’s library.

In early July, we began trialling the self-checkout kiosk in the Adult Library as the sole check-out solution for Members. Based on testing we conducted, it cuts Member transaction time to 25%. It also frees up our counter staff to assist Members with finding books, shelving, wrapping, and cataloguing items. This trial period will run until October 15. As an incentive to try this out, all self-checkout chits can be presented at the L3 reception to redeem a complimentary pack of chips and qualify for month-end lucky draws. If the trial is successful, we will install an additional self-checkout machine in the Kids' Library, which will help our smallest Members use the facilities more easily.

Our temperature on Level 3 is detected and maintained by sensors. The temperature is set to 23°C with a +/-1°C variation.

Not sure why we need

to have “secure access” to the Adult Library. It’s a bit of a hassle.

I’m surprised how often the keycard access discourages me from entering the Library.

This was discussed as part of the Level 3 focus groups in November 2015. The decision was made to install the key card access to prevent young children from entering the Adult Library space. If you forgot your card or have your hands full, ask our helpful staff and they’d be happy to tap you in.

15 THE AMERICAN CLUB SEP / OCT 2017