Magazine Sep-Oct 2016

GENERAL MANAGER FROM THE

It’s great to see all of you back in The Club after summer holidays. A lot has happened since many of you left for vacation, and we are excited to welcome the changes that have already begun. One thing that hasn’t changed is our commitment to our staff. We have long known and appreciated that our team members are the cornerstone of our success. Their “can do” attitudes, friendly smiles, and warm demeanors make them an integral part of your experience at The Club. This is a sentiment we often hear repeated by Members in our daily interactions; and as Members leave, many often cite our team as the aspect they will miss most about The Club. As the hospitality sector in Singapore continues to become more competitive, we will persist in focusing on our team, as the service they provide you is the only real way to differentiate ourselves from our competitors. We are continually investing in the training, education, and development of our team members so that they can continue to grow and add value to The Club. We are very fortunate to have numerous loyal staff who have stayed with The Club for decades. Many of you know Chef Tan from the production kitchen, Betty from Essentials, and Sa’at from The 2 nd Floor, who have all served more than 30 years each. Another of our long-serving staff, Lan Fah, has been with The Club for 34 years. She has been a gem of an employee and a consistent part of our housekeeping team, always ready with a smile as she greets Members in the hallways. She is retiring at the age of 72, and I hope you will join me in wishing her well as she enjoys some well-deserved rest. You may have noticed some new faces around The Club since you’ve been back. It gives me great pleasure to introduce a slew of new talent to our family. We introduced our new Senior Beverage Director Alvin Gho as well as our Principal Indian Cuisine Chef, Shetty Rama in the last issue of our magazine. Alvin is hard at work as we continue to expand our growing wine program, and Shetty is now based at Eagle’s Nest overseeing the enhancement of our Indian cuisine offerings during the redevelopment. Thyme Café has also welcomed two new baristas, Lead Barista Rosimah Manan and Junior Barista Nithiyah Perumal. These women are both trained in latte art, and have already garnered quite the following among our

Members. If you haven’t met them yet, please say hello the next time you are grabbing a coffee.

In the fitness world we welcomed new Fitness and Leisure Director Randy Simon and Aquatics Manager Elspeth Lilburne this summer. Randy, who originally hails from Ohio, joins us from his most recent post in Egypt, where he worked as the General Manager for one of the world’s largest swimming programs, overseeing 16,000 swimmers and a coaching and administrative staff of 400 across 5 locations. El, who grew up as an expat in Bahrain, most recently worked on the Gold Coast of Australia as the Manager of the Superfish Swim Schools; she will be heading up The Club’s Starfish Swim School programs. We are happy to have them both on the team. Behind the scenes we have recently welcomed new Quality Assurance/Food Hygiene Manager Cynthia Tan and Events Manager May Cheng, who will both contribute to making sure our operations run smoothly. Cynthia will be working with our kitchen team to ensure The Club continues to meet and exceed Singapore’s increasingly strict food preparation standards, while May will be creating and executing the wide-ranging events you have come to know and love at The Club. Finally, I encourage you to read about some highlights of the new Level 3 in the Redevelopment section of this magazine. There, you will find a short write-up about our new Level 3 Manager Andrew Bastian. Many of you will meet Andrew this month as Level 3 opens; please take a moment to introduce yourselves and welcome him to The Club family. Our long-standing and unwavering commitment to our Members and staff make The American Club the exceptional community it is today. I hope that our continual efforts to add to, and dedication to nurturing, our quality pool of talent translates into extraordinary experiences for you. Please do not hesitate to contact me at generalmanager@amclub.org.sg if there’s any way we can make your membership more enjoyable.

Martin Rudden General Manager

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THE AMERICAN CLUB SEP / OCT 2016