Magazine May/Jun 2018

SÊN SPA FAQs

poolside changing roomS FAQs

1. SMALL CHANGING ROOMS The bathroom on the right in the women’s spa changing room is way too small. You are right, that cubicle on the right is tight. This was a construction issue that will be rectified by the contractor in the coming weeks. When the work is complete, both cubicles will be standard size with the one on the left being a handicapped toilet. The one on the right will gain several inches of space, so you won’t have to squeeze. The contractor has ordered the materials to make this fix, and we anticipate receiving them in the next several weeks. When they are ready, this work will be done at night, so as not to disrupt Member usage. 2. Footbath Faucets The faucet in the (pedicure) footbath juts out too far / hits my feet / is awkwardly placed.

1. showers The showers in the changing rooms are either really hot or really cold. They need to be recalibrated. Please fix this.

We immediately brought the issue to the attention of the contractor, who ordered parts and began working on Saturday, March 31. They were able to make a partial fix that weekend, and the contractor is continuing to work on this issue. It remains a priority for The Club. We will keep Members updated, as everyone’s safety is our primary concern.

We are aware of the issue with the footbath faucets. We have ordered some special spa foot pillows that are made to fit the footbath and the faucet and we are hopeful that will alleviate this issue. We anticipate the delivery of these pillows in the next several weeks and will begin using them immediately upon their arrival.

2. small changing room

The changing rooms are too small. Once the new gym opens, those users will have a separate

gym changing room. There are two additional family changing rooms on the pool deck (a callout from our focus groups) as well as a handicapped bathroom that can also be used.

3. OTTOMANS Please add ottomans to the relaxation room.

The spa does an average of 128 services a day. In design consultation with the spa committee, this room was designed as a waiting room vs. a relaxation room due to the volume of appointments we do a day.

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MAY / JUN 2018 THE AMERICAN CLUB