Magazine-Mar to April 2017

RANT & RAVE We receive hundreds of valuable feedback from our Members each month. Positive or constructive, your comments are important in helping us assess our services and offerings, and enables us to identify ways to better meet your needs.

Read on for a selection of our most recent Member feedback.

SUNDAY, JANUARY 22 I'd like to thank Babu, Betty and all the Essentials team for their efficiency and friendliness. Whether it's laundry, UPS or sundries, they are always helpful and even greet me by name. They are a real asset to the

Thank you, We value your feedback!

American Club! Sue Kelso

WEDNESDAY, JANUARY 11 I just wanted to thank all of the staff especially at Thyme Café for always being so helpful and kind when I am there with my young baby and toddler. Thanks so much! Jane Lee Thank you, We value your feedback!

SUNDAY, JANUARY 1 The Christmas Day brunch at Eagle’s Nest in our opinion, was just ok. We understand the cost premium for holiday brunches and The Club was by far the best value from what was available at other venues. But apart from the usual turkey, potatoes and ham, I don't think it was value for money as in my opinion, there was a small selection of items and there was a lack of vegetables. Likewise, the New Year’s Day brunch was disappointing. Again, there was a lack of cooked vegetables and service

MANAGEMENT RESPONSE: Dear Mr Hebert, thank you for your feedback – we have had a very busy festive period and the teams have been working hard. We sincerely apologize for your less than perfect experience. We aspire to deliver an exceptional food and beverage experience; sadly it appears we did not deliver on that. We will share your feedback with the team and use this to highlight areas in which we can improve. We appreciate your continued support of the Club and our F&B outlets in particular.

seemed disorganized. Randy Hebert

MONDAY, DECEMBER 19 As a small point of feedback, it would be great to have the 15K Christmas party earlier in December. For the second year running we could not attend because we were away – like many of our friends. It will be good to see the party take place a week earlier. Arnaud Frade MANAGEMENT RESPONSE: Dear Mr Frade, thank you for your feedback. We will definitely take this into consideration when planning next year’s party.

We want to hear from you! Email your feedback to info@amclub.org.sg. Your comments may be published in subsequent issues of our magazine.

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THE AMERICAN CLUB MAR / APR 2017