Magazine Jan-Feb 2019

FROM THE GENERAL MANAGER

Dear Members,

which has been the hallmark of our Club culture for the past 70 years. We want to continue to cultivate this atmosphere, so if you are in a situation where these values are compromised in any way, we ask that you engage one of the Duty Managers. They will be happy to provide assistance and ensure our values of respect and integrity are upheld. Don’t forget that there are also other ways to let us know about your experience at The Club. Our Rant and Rave cards are for good comments and bad, and are located at various outlets within the Clubhouse. Additionally, the notebook at the Concierge is another platform for communicating your feedback. Member feedback is read and reviewed by all of the Senior Managers and myself, and we are constantly making minor course adjustments along the way based on this feedback. Most importantly, please know that we are always listening to Members, particularly during this time of change. The redevelopment process has been challenging, and your comments are invaluable in helping The Club find the best way forward. I hope that you will utilize these resources to share your thoughts with us.

Happy 2019! We at The Club are wishing you the very best this calendar and lunar New Year. I hope that you joined us for a New Year’s meal and plan to attend our Chinese New Year celebration. I’m looking forward to seeing the lion dance in our new spaces! The coming year will be the most exciting one yet for our redevelopment process as construction wraps up and we adjust to life in our new Clubhouse. Both Members and staff will be adapting to the concepts and spaces, finding a new flow, and getting to know our new home. One of the big adjustments will be The Club reverting to Clubhouse rules in due time. In order to make Members as comfortable as possible during the redevelopment period, some of our normal operating procedures were relaxed. We understand that Members needed to find a new normal in an abnormal situation, and we were happy to make accommodations. As we move back to a fully functioning Clubhouse, our friendly reminders, as determined by our bylaws, will return as well. Our fabulous Duty Managers — Anthony, Ronald and Palani are incredible at fulfilling each Member’s needs, while maintaining the integrity of The Club for all Members. These gentlemen are trained across Club life, from safety to vouchers, parking to dining. The Duty Managers (or DMs as we call them) are a fantastic resource for both Members and staff, as they ensure the comfortable environment we all enjoy.

Wishing you the best in 2019 and The Year of the Pig!

Best Regards,

At The Club, Members and Staff create a culture of optimism, respect, generosity of spirit, and kindness

Devin Otto Kimble

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