Club Magazine Nov/Dec 2017

RANT & RAVE We receive hundreds of valuable feedback from our Members each month. Positive or constructive, your comments are important in helping us assess our services and offerings, and enable us to identify ways to better meet your needs.

Read on for a selection of our most recent Member feedback.

Can we consider a structured tennis and swim camp? Swimming in the morning + lunch and tennis in the afternoon followed by a movie and cool down? This would be great for fall, spring and summer.

We like your idea and will consider this program for next summer. Currently, we don’t have the in-Club facilities to be able to do this, but with our new pool scheduled to open in the first quarter of 2018, we would then be in a better position to offer such a program. Although both our tennis and swimming departments run their own (popular) camp

programs, we do think there would be Member interest in a split-camp option. Thanks again for the great suggestion!

I recently purchased New Zealand chips from Essentials. It’s a great addition to The Club! However, like most distributors in Singapore, many items are at the end of their shelf life. Most Singaporeans don’t realize if the expiration date is 4 months away, the product has been sitting on the shelf for more than a year and a half! The chips tasted and smelled odd, and I returned the bag only to help the staff understand that products should have an expiration date at least 1.5 years out. This message should go to the distributors.

Thanks for taking the time to let us know your concerns. The potato chips you are referring to is actually one of our latest additions, brought in at the request of Members. We understand that Members enjoy this particular brand for its quality control. The chips are produced in New Zealand by a family of farmers. They are free from genetic modification and contain no palm oil, hydrogenated fat, transfat or gluten. Because the product does not contain as many preservatives, its shelf life from point of production is only six months. The expiration and production dates are stamped and reflected on every bag. By the time we receive the products in Singapore and to our shop, they only have about four to four and a half months of remaining shelf life. The good thing is that each time the chips arrive, they fly off the shelves as quickly as they come. Essentials stocks a limited repertoire of chips with longer shelf life, which you have alluded to, such as Lays and Doritos. Essentials used to carry the full range but we have seen numbers dropping as we realized the preponderance of Members prefer to purchase these other options, which our Essentials team is working hard to source more of.

We hope this helps to offer some clarity and understanding of the product.

We want to hear from you! Email your feedback to info@amclub.org.sg. Your comments may be published in subsequent issues of our magazine.

11 THE AMERICAN CLUB NOV / DEC 2017