Annual Report 2020-2021

20 PAGE

UNDER ONE ROOF The sên Spa has made small adjustments to its business that have had significant impact. The review of inventory management and point-of-sale were conducted in August 2020. These exercises helped increase labor efficiency with a reduction of time spent on variances each month. This result in saving three manhours per month, which equates to 36 hours per annum.

The spa also reviewed its offerings and services. The sên’s Siganture Jade Radiance Facial was introduced in December 2020. It was well received - it accounted for 8.8% of all facial services in FY21, and contributed to 15% of facial revenue in the five months since it launched. In light of the ongoing pandemic, sên Spa purchased UV sterilizing storage to upgrade the hygiene standards and process for communal items, tools and equipment - which cannot be sterilized using a hot boiler.

THE AMERICAN CLUB SINGAPORE