Annual Report 2019-2020

21 PAGE

CARING FOR OUR EMPLOYEES

Throughout the crisis, many staff stepped up to take on additional and new roles to help The Club uphold the hiring freeze and reduce reliance on part-time labor. Our staff manned the access points and supported with temperature taking, travel and health declaration, SafeEntry and Membership verification. Due to staffing shortage caused by Malaysia’s Movement Control Order, we closed The 2nd Floor. Many team members had to be trained for job functions in different outlets. During the circuit breaker, when the Clubhouse was closed, staff worked tirelessly to ensure permitted essential services such as food deliveries and takeaways, hair and online grocery services continued to operate. The team also ensured the continuous upkeep and maintenance of the Clubhouse, as well as a daily security presence. Overall, The Club was operating with tightly regulated staff strength

approved daily by the Ministry of Trade and Industry, due to the government’s safe management measures, and strict compliance was required in order to enable The Club to continue operating permitted essential services. To prepare for the safe reopening of the Clubhouse, 51 full-time staff attended the Safe Management Officer training and an additional 36 staff attended our in-house Safe Distancing Ambassador training in June 2020. The staff team’s willingness to being deployed to different duties enabled The Club to reduce reliance on part-time employees and also enabled us to preserve employment of our full- time staff. Members consider the staff an integral part of The Club community. In April this year, a group of Members came together and initiated the Employee Care Program. This was approved

The American Club Singapore’s Safe Management Officers and Safe Distancing Ambassadors