Annual Report 2018/19

Learning and Development Leadership and People Management Program

• The Club instituted the LPM program in 2015 for team leaders, with a graduation rate of 98% • The LPM program provides an opportunity for team leaders to identify their leadership style and develop new leadership skills Continuing Education • The Club is committed to supporting the professional development of staff, who have completed such programs as First Aid and AED certification, the Mentor at Work workshop offered by by Republic Polytechnic, and the Train the Trainer workshop offered by ITE, to list a few. • This year, fifty of our executives and supervisors celebrated their successful completion of the Advance Diploma in Team Leadership. This diploma marks a training milestone, and has helped management staff foster stronger workplace relationships within and across outlets and departments. • In collaborationwith the Institute of Technical Education (ITE), TheClub signed aMemorandum of Understanding to offer apprenticeship-based training to four students from the Culinary Arts and Management program as well as the Lifestyle and Management program, and one student from Republic Polytechnic (RP) in the Sports Wellness program. Through this partnership, students are placed on a 2.5 years training programwhere they balance a fulltime career with theory and hands-on lessons conducted by ITE. • We also continue to offer ITE students studying culinary or food and beverage service industrial attachment training. Our partnership with the schools enable us to supplement our workforce with well-trained students.

(from left to right) Kumar, Julie Zul, Nerang, Marie Rose, Adam Fan

Annual Employee Awards At our Annual Staff Party, five outstanding team members received special individual employee awards. In 2019, 48 of our team members were acknowledged for their years of service (from 5 to 45!)

GM’s award

Marie Rose

Rookie of The Year

Julie Zul

Employee of the Year (T2) Nerang

Employee of the Year (T3) Kumar

Employee of the Year (T4) Adam Fan

20 years of service

Palaniappan Tharmalingam

25 years of service

Abdul Latip Bin Borhan

40 years of service

Sa’at Bin Masuki

45 years of service

Ho Wah Jin

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The American Club 2018/19 ANNUAL REPORT